Plants and pots are fragile cargo and sometimes mishaps do happen. If you receive a damaged plant or pot, email firstname.lastname@example.org within 3 days of receiving your item and our customers care team will advise you.
Please include a photograph of the damage with the exterior packaging and the delivery label visible.
If our couriers are unable to deliver your package, they will hold your delivery at a local depot for several days, after which it gets shipped back to us. As plants are unlikely to survive in their box for this long, we reserve the right to refuse to send you a replacement.
Non-perishable items may be returned to our studio in London at the following address: Bloombox Club, Unit 1.G.1, The Leather Market, 11-13 Weston Street, London SE1 3ER. Please get in touch with customer service to arrange a refund. Unfortunately, we cannot cover the cost of returning items to us.